FAQ

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WE MAKE GREAT GIFTS! WE LOVE SPECIAL ORDERS!
PERSONALIZED HATS ARE FUN FOR SPECIAL EVENTS OR PARTIES.

POSSIBILITIES ARE LIMITLESS. Send Us A Note!

SEE AN ITEM YOU LIKE OUT OF STOCK?
CONTACT US AND WE CAN WORK SOMETHING OUT!

PLEASE ALLOW 3-4 WORKING DAYS FOR SHIPPING + HANDLING TIME.

IN THE EVENT OF AN UNSUCCESSFUL DELIVERY DUE TO ORDERS BEING RETURNED, INCORRECT ADDRESS, OR NON-DELIVERY, NO REFUND WILL BE ISSUED.

WE ENCOURAGE YOU TO CONTACT YOUR LOCAL POSTAL OFFICE SHOULD ANY DELIVERY ISSUES ARRISE.

WE HIGHLY RECOMMEND CHOOSING UPS / FEDEX / DHL FOR TIMELY TRACKING AND DELIVERY ON YOUR ORDERS.

PLEASE ALLOW 1-3 WEEKS ON INTERNATIONAL DELIVERIES.

INTERNATIONAL ORDERS MAY REQUIRE CUSTOMS DUTY PAID UPON DELIVERY. BY SUBMITTING YOUR ORDER, YOU AGREE TO PAY ALL APPLICABLE FEES.

WHILE WE HOPE ALL ORDERS ARRIVE IN A TIMELY MANNER, WE WAIVE ALL RESPONSIBILITY ONCE THE PACKAGE ARRIVES OVERSEAS AND DO NOT ISSUE REFUNDS FOR ATTEMPTED DELIVERIES OR MISSED DELIVERIES DUE TO LOCAL POSTAL SERVICE ERRORS.
THE RECIPIENT IS RESPONSIBLE FOR CONTACTING THEIR LOCAL POST OFFICE FOR ANY MISSED DELIVERIES OR TO RESCHEDULE A RE-DELIVERY, OR TO RESOLVE THE SITUATION.

IF YOU REFUSE OR YOUR ORDER IS BEING RETURNED, NO INTERNATIONAL SHIPPING CHARGES OR FEES PAID TO THE LOCAL GOVERNMENT WILL BE REFUNDED.

WE STRONGLY ENCOURAGE YOU TO CONTACT YOUR LOCAL POSTAL OFFICE AND CUSTOMS OFFICE, AS WE ARE UNABLE TO ADVISE YOU ON POSTAL SYSTEMS IN INTERNATIONAL COUNTRIES.

POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE

ALL SALES ARE FINAL AND CANNOT BE EXCHANGED OR REFUNDED. IF WE RECEIVE AN UNAPPROVED RETURN, NO REFUND WILL BE ISSUED.

WE ARE A SMALL COMPANY, WE APPRECIATE YOUR BUSINESS! 

POLICIES

HELLO@HO-HO.CO

ONE SIZE FITS MOST.
100% COTTON HATS.